Get Well Emergency Department and Inpatient Care Engagement Solution

In 2023, Get Well, the global leader in digital patient engagement, unveiled its Emergency Department & Inpatient Care Engagement Solution. The new solution was launched in partnership with emergency department leaders at Palomar Health in San Diego, California.



Today, 65 percent of hospital admissions come through the emergency department and the median length of stay is 246 minutes. As emergency departments continue to face overcrowding and longer boarding times, hospitals are faced with patient communications and overall experience challenges. Further, the proliferation of point solutions across different settings confuse patients and frustrate overburdened care teams.



Leveraging the revamped GetWell mobile experience, the new Get Well Emergency Department & Inpatient Care Engagement Solution provides digital patient activation, triage, education, entertainment, discharge care transitions, and monitoring for hospital settings. Key features include:



-An end-to-end mobile-first patient experience including personalized welcome information, care team details, symptom monitoring and real-time feedback

-AI-driven SMS texting

-Consumer-grade self-service including relaxation and entertainment

-Patient education via health videos and medication library



Palomar Health launched the Get Well Emergency Department & Inpatient Care Engagement Solution in early 2023. To date, overall patient activation following the launch has increased 3X and Palomar Health plans to continue partnering with Get Well as the company releases further updates to its Emergency Department & Inpatient Care Engagement Solution.